There is a legal and ethical imperative for public institutions to bear the responsibility of championing the cause for accessibility. Housing authorities, federal agencies, and municipal governments must ensure that all official documents, particularly those that inform the public, meet the highest standards of accessibility and inclusivity.
Taking the lead in breaking down these barriers, one housing authority recognized this critical need. They sought an accessibility partner to accelerate the process of making vital public information, such as board meeting documents, inclusive for every citizen.
To achieve this, they approached Documenta11y, the accessibility division of Apex CoVantage. Instead of solely relying on their existing internal processes, they chose Documenta11y’s on-demand document remediation platform to build their accessibility framework.
Their successful journey towards a more efficient, flexible, and scalable accessibility framework offers valuable insights for other housing authorities aiming to improve their own operations and accessibility compliance.
Opportunities for Enhanced Workflow and Compliance
The agency identified key areas to streamline its document remediation process and further strengthen its commitment to accessibility:
- Improving Collaboration Across Departments: The agency aimed to create a more collaborative workflow, enabling team members from multiple departments to easily participate in submitting and managing document remediation requests, moving beyond reliance on a single point of contact.
- Integrating Flexible Payment Options: To align with standard government procurement practices, the agency sought payment options beyond credit cards, requiring flexible systems that accommodated purchase order (PO) based approvals and invoicing.
- Optimizing Remediation Turnaround: Establishing a consistent and efficient workflow was key to ensuring timely public access to important accessible documents and maintaining reliable compliance schedules.
Documenta11y: A Partnership for Smarter Accessibility
Partnering with Documenta11y introduced significant enhancements to the agency’s accessibility strategy:
- Streamlined Multi-User Collaboration: Documenta11y provided a secure, multi-user environment. This allowed authorized staff across various departments to upload documents, track remediation progress, and manage requests efficiently. An integrated approval system also enabled designated administrators to review requests, ensuring oversight and control within the workflow.
- Flexible Payment Models for Public Sector Needs: Documenta11y accommodated the agency’s procurement requirements by offering flexible payment systems, including both immediate online credit card processing and invoice-based payments compatible with PO numbers, simplifying budget management.
- Reliable Turnaround and Expert Support: Documenta11y delivered consistently remediated, Section 508 compliant documents within predictable timeframes. This was achieved through a combination of the efficient platform and the oversight of skilled document remediation experts, ensuring both speed and quality.
How Documenta11y is Pioneering a New Standard
This agency’s initiative demonstrates a forward-thinking approach to accessibility compliance. By partnering with Documenta11y, they simplified processes and established a sustainable model for digital inclusion.
Why This Matters to Other Federal Agencies
Other public institutions in the United States share similar challenges. Being able to:
- Achieve full compliance with Section 508
- Support adaptable workflows to fit internal architecture
- Scale remediation without creating administrative burdens
Why Documenta11y is the Partner of Choice
- Successful Experience – Our document remediation and accessible document workflow expertise makes us an industry leader.
- Customized Solutions – We work to your agency’s individual needs, ensuring compatibility with government procurement regulations and compliance standards.
- Exceptional Service Quality – Our ability to deliver timely, accurate, and reliable remediation services makes us the housing authorities’ partner of choice for accessibility.
If your organization is looking for scalable, high-quality, and compliance-driven document remediation, Documenta11y is here to help. Let us partner with you to create a more accessible, efficient, and transparent digital landscape.
