Digital Accessibility for
the Hospitality & Travel

Travelers with disabilities encounter many barriers when planning, booking, and traveling, regardless of whether they are on business or pleasure trips. In some cases, these are only minor inconveniences. In some cases, digital experiences in hotels and restaurants make it impossible to navigate them without assistance. According to a survey, nearly half of global travel and hospitality executives said they prioritize new technology to better serve customers and/or suppliers.

There are many standards including ADA, WCAG, AODA, and EAA that require electronic documents to be accessible to people with disabilities. Remediation services help organizations bring online documents into compliance quickly and easily.

Why your documents should be ADA-compliant?

Customers and employees with disabilities make up 25% of your customer base. Your digital files may be accessed by them using assistive technology. By not providing accessible resources, you discriminate against certain groups. Accessibility issues that remain unresolved can lead to frustrated people taking legal action. During 2019, the hospitality industry faced 553 digital accessibility lawsuits. Business lawsuits on accessibility are expensive, time-consuming, and problematic.

documentA11Y can help you avoid costly penalties by remediating documents that conform to WCAG, ADA & 508 standards.

Our accessibility experts have vetted thousands of documents for hotels & resorts, restaurants, travel & transportation providers, spas & wellness centers, cruise lines, events, and many more.